Return Policy


RETURN POLICY

We select only the highest-quality products for you. We work with some of the best factories in the world and select partner vendors in the marketplace. We’re confident that the design details, quality and safety of our merchandise will meet, if not exceed, your expectations. We care about your satisfaction and our Customer Care and Store Teams are always here to help.

If you have any questions or concerns about how returns are processed with your order our Customer Care team will be happy to assist you. Please feel free to contact us at customercare@waterleafhome.com or call Kay, our store manager, on 310-245-2912. We are available to assist you Monday through Friday 10:00 am to 5:00 pm (PT). Please note that due to the Shelter at Home period we are working with limited staff and appreciate your understanding and patience.

Returning Merchandise

We hope you love your selections, but if you’re not completely satisfied with your purchase, we’ll accept your item and offer you store credit only, unless the item is a special order item from the Art and Lighting Collections, which are non-returnable. Shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect.

To return an item for store credit, call Kay our store manager on 310-245-2912. Please note that due to the Shelter at Home period we are working with limited staff and we appreciate your understanding.  To ship things back, follow the instructions on your packing slip and send the items with the packing slip and all original packaging to:

Waterleaf Home

1210 Morningside Drive

Manhattan Beach, CA 90266

Many items may also be exchanged if accompanied by a receipt or proof of purchase. During the Shelter at Home period our store is closed, so you need to call Kay 310-245-2912 or email customercare@waterleafhome.com for assistance.

Stocked Non-Furniture Items

We accept returns for store credit of non-furniture items within 30 days of delivery with receipt or proof of purchase. We are not able to cancel orders after 24 hours for in-stock merchandise once they have been transmitted to our fulfillment center.

Stocked Furniture

Furniture is carefully inspected prior to shipment, and we ask that you inspect your pieces upon receipt. For items received via White Glove Delivery, your signature is required at the time of delivery. IMPT: Customers must inspect the piece upon receipt and should NOT accept items that are received damaged.

If a defect is discovered upon delivery, please contact our Customer Care team by emailing customercare@waterleafhome.com and someone will get back to you within 48 hours. Furniture that is refused due to size can only be exchanged for merchandise or store credit. We regret that we are not able to cancel orders for in-stock merchandise once they have been transmitted to our fulfillment center. Please note that a restocking fee of 15% of the product price may be charged. Additionally, no furniture returns are accepted in-store.

Art Orders

All purchases from our Art Collection are custom and made to order for you. We do not accept returns on any art items. All art is non-refundable.

Lighting Orders

All purchases from our Lighting Collection are custom and made to order for you. We do not accept returns on any lighting items. All lighting is non-refundable.

Final Sale & Clearance Items

Please note that all Final Sale and Clearance items are not returnable or exchangeable except for manufacturing defect. These items are identified by .99 endings in price and/or items purchased during a warehouse or sidewalk sale.

Cancellations

Custom art and lighting orders may not be canceled. We regret that we are not able to cancel orders for in-stock merchandise once they have been transmitted to our fulfillment center.

When you submit your order online, it is instantly entered into our database, your order confirmation email is sent, and your payment is verified by our system. Within an hour or so, your order is transmitted to our fulfillment center and can no longer be modified in any way. We hope that in most cases this expedited order process works to your advantage; however we recognize that it can make it difficult to cancel or modify your order. In some cases, it is possible to cancel backordered items on your order, since they are not scheduled for immediate shipment.

Return Policy as of March 30, 2020

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