Shipping Information


SHIPPING INFORMATION

Lead time and shipping varies depending on the product. Most purchases of small home décor items are shipped to arrive within 10-15 business days upon receipt of your order unless otherwise noted in the product description. As closely as possible, the rates that we charge for shipping and handling fees at checkout are an accurate reflection of the rates that we incur from our shipping partners to safely package and deliver your order and to ensure that it meets the highest expectations. Please note changes to an address cannot be made after 48 hours of order of receipt. Once your order has shipped we cannot make changes to the order.

Waterleaf Home.com ships only to the 48 contiguous states. We do not currently ship to Alaska, Hawaii, Canada or International locations.

If you have any questions or concerns about how shipping and handling fees are calculated on your order our Customer Care team will be happy to assist you. Please feel free to contact us at customercare@waterleafhome.com. We are available to assist you Monday through Friday 10:00 am to 5:00 pm (PT).

Backordered Items/Product Availability

Our team works hard to update our site often to reflect the most accurate product inventory information and estimated shipping timeframes. Changes to an estimated shipping timeframe attributed to a delay in production may occur and are subject to change. We will notify you of any changes to the item(s) in your order and ship any available items.

When ordering Furniture, Artwork, Lighting or Rugs and the item is shown as backordered, you must cancel your order within 24 hours. Once an order is created, it is sent to the manufacturer. A cancellation cannot be processed once the manufacturer has confirmed the order.

Pillows/Textiles

Our team strives to have all stock items shipped as quickly as possible. Certain products are made to order and will ship within the timeframes noted in the product description. Carrier tracking information will be provided once shipped. Transit times vary depending on product and location. Once shipped you should expect your order to arrive in 2-7 business days.

Artwork

Our artwork is custom and made-to-order. Please allow 6-8 weeks from our vendors for fulfillment and delivery, unless otherwise specified on the product page. All artwork sales are final.

Rugs

Most of our rugs, subject to availability, typically ship between 2-4 weeks from the date of your order, unless otherwise specified on the product page. Please allow another week for delivery.

Lighting

Most lighting, subject to availability, should ship between 2-3 weeks from the date of your order, unless otherwise specified on the product page. Please allow another week delivery.

Oversized and Fragile Deliveries

All of our furniture, artwork, lighting, rugs and mirrors will be delivered by reliable third-party service providers. If in stock, most pieces ship within 3-4 weeks of order receipt, unless otherwise specified on the product page. Transit typically takes 7-10 business days. This timeframe includes hub transfers, sorting and inspections. Please refer to the estimated shipping timeframe noted on the product page for each piece.

Before your appointment, please make sure the walkway and the area where you’d like the item placed are clear. The delivery agent cannot move existing furniture to make room for the new item. The agent is also unable to remove unwanted furniture or make any modifications to your home.

Front Door Delivery: Some items will be delivered via Front Door Delivery. Our local delivery agent will carefully place the item at your doorstep, however, packing materials will not be removed. IMPT: Customers must inspect the piece upon receipt customers must notify our customer care team within 48 hours of receipt, so that we may file a claim and include the complaint in your delivery documents

White Glove Delivery: For an additional charge, some items can be delivered through our White Glove Delivery option. This is not available to all of our products; please check check the product details or contact our customercare@waterleafhome.com to confirm if the product you wish to purchase is available for White Glove. Once your item is ready to be delivered with the White Glove Delivery option, the representative from your local delivery agent will reach out to you directly to schedule a time that works for you to deliver your piece. With White Glove Delivery, the delivery representative will assist in moving and placing the piece in the desired space of your home, (no more than two flights of stairs), removing packaging and inspecting the piece, assembling if necessary and removing all package material. IMPT: Customers must inspect the piece upon receipt and should NOT accept items that are received damaged.

Damaged Product

Damages to the merchandise while in transit, or defects in manufacturing are rare, but occasionally do occur. Customers must inspect the piece upon receipt and should NOT accept items that are received damaged or with obvious defects. Waterleaf Home will then do our very best to have a replacement item shipped out to you as soon as possible.

If for some reason, a customer does not immediately notice the damage or defect at the time of delivery, customers must notify our customer care team within 48 hours of receipt, so that we may file a claim and include the complaint in your delivery documents. Please email us at customercare@waterleafhome.com to let us know.

If you refuse your item delivery due to damage or defect, the piece will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece. Please note the claims process for damaged furniture, artwork, lighting, rungs and mirrors takes 2-3 weeks to finalize and issue a replacement. Our customer care team will do its best to expedite the claim in order to have the damaged item removed and a replacement item shipped to you as soon as possible.

Furniture that is refused due to non-damage or defect related feedback will be issued store credit as a refund less original handling fee charges and a 15% restocking fee. Customers are also responsible for all return shipping fees.

For smaller item returns, if allowable, return shipping fees are the customer’s responsibility. Waterleaf Home does not pay for return shipping.

Shipping Information as of April 1, 2019

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